Most people feel lost and overwhelmed when navigating the healthcare system — here's how to take control.
Introducing "Patients First: Navigating Healthcare in America"
Everything You Need to Confidently Navigate Your Medical Journey
This complete, self-paced program gives you all 9 capsules—and a downloadable PDF companion—so you can prepare, communicate, and advocate for yourself with confidence, even in the most challenging healthcare situations.
Lisa Berry Blackstock
Stanford Graduate | 40+ Years Healthcare & Legal Experience
Watch This Short Video to Discover How to Navigate Healthcare with Clarity And Confidence
Lisa shares the complete 9-capsule framework that helps patients, caregivers, and advocates prepare, communicate, manage bills, and make confident care decisions.
Now Available for Instant Access
LIMITED TIME: Only $297
REGULAR PRICE: $997
Start learning in minutes with lifetime access
Nine focused, practical, information-rich capsules, each one tackling a different critical moment in the healthcare journey.
Patients First: Navigating Healthcare in America
Exposing the System: Why Healthcare Is Broken
It's Not Your Fault: The System Is Designed to Confuse and Break You
Why Do Medical Appointments Feel So Rushed?
How to Be Heard By Your Doctor
Emergency Room or Urgent Care?
Choosing the Right Care First: Every Minute Costs Time and Dollars
Outpatient Procedures: A Survival Guide
Before You're Put Under, Know These Crucial Things
Hospital Smarts and Safety
What No One Tells You About the Dangers of Hospitalization
Safe Hospital Discharges, Not Reckless Abandonment
The Essential Checklist to Avoid Disaster
Claim Your Power: Be the Driver of Your Plan of Care
What It Is and Understanding Why It Matters
Insurance Coverage Confusion: Put A Stop to It!
Essential Ways to Decode Your Benefits
Use Emotional Intelligence (EI) to Connect and Win In Healthcare
AI Has Its Place, But EI Is Irreplaceable
The Complete Course Comes With One More Essential Resource:
Patients First Companion Guide
A streamlined, quick-access resource that organizes Lisa’s most important strategies and checklists into one place. Instead of digging through notes or rewatching lessons, you’ll have the exact questions, reminders, and action steps at your fingertips. This guide makes it easy to stay prepared and confident in the moments when the pressure is on.
"Lisa is an amazing advocate. She is 100% reliable and fights tirelessly for her clients. My bill for a week in hospital with pneumonia was over $120,000 - without insurance. I found Lisa after going through several other lawyers who were very discouraging and asked for large fees to get a tiny discount for me. But Lisa knew that the bill was grossly unfair, did not stop until she felt they would not reduce any further, and got them to reduce it to $20,000. I am so lucky to have found her."
★★★★★
Thomas I. - Happy Client
"We had an outrageous hospital emergency room bill of about $11,000 that we ended up paying about $600 to the hospital for, with Lisa's help. We were supposed to pay about $7000 out of pocket after the in-network discount for insurance. I called every billing advocate I could find a current phone number for. Several of them wanted me to send them every bill before giving me an estimate. Lisa is a kind, smart, very competent patient advocate. Save yourself a lot of time, energy and money and hire her."
★★★★★
Fan - Happy Client
Healthcare today is complicated. Appointments feel rushed. Bills arrive with shocking amounts. Insurance denies coverage you thought was guaranteed. And patients and families are left trying to figure it out on their own.
You might have heard advice like:
"Just advocate for yourself"
"Do your research online"
"Don't take no for an answer"
But nobody shows you how to actually do those things...
What Is the Patients First Course?
The Patients First Course is a comprehensive 9-capsule system that gives you the knowledge, strategies, and confidence to take control of every healthcare situation. You'll learn how to prepare for appointments, communicate clearly, manage bills, and make informed care decisions — without feeling rushed, overlooked, or left in the dark.
You'll master this using a proven step-by-step framework that shows you exactly how to organize, speak up, and stay in control — without memorizing scripts, arguing with staff, or spending endless hours researching confusing medical jargon.
And as a result… you can focus on healing and your family instead of stressing over what you might have missed or whether you're getting the care you deserve.
Now Available for Instant Access
YOUR PRICE: Only $297
REGULAR PRICE: $997
Start Learning in Minutes. Lifetime Access Included
Get the complete system to feel prepared and confident in every healthcare situation you'll face.
Real Results from Real People:
"My daughter was diagnosed with a serious medical condition. She required a certain medicine that the insurance company did not want to approve until they saw her fail on the approved drug. A failure in her case could have meant having a disability which made no sense to me, given that she is a young fully functional adult, working as an OR nurse. After many letters and calls to the insurance company going nowhere, I contacted Lisa who immediately took action to get the insurance company to approve the medicine. As of now, my daughter is on this medicine, and we would not be here without Lisa's help."
★★★★★
Anne B. - Happy Client
"Lisa was an invaluable, responsive and caring member of my team as I attempted to find a living kidney donor, get approved for transplant at a local hospital and make sure that everything went well with insurance. We worked together for many months and she did a great job of adapting to my communication style and being very proactive. She helped make sure that everything went well during a very stressful time and I would highly recommend her services. Lisa's expertise made an incredibly complex medical situation manageable when I needed it most."
★★★★★
Curtis K. - Happy Client
The Real Cost
Trying to navigate healthcare without the right tools can cost you:
Missed or delayed diagnoses that could have been caught early
Expensive billing mistakes and unnecessary charges in the thousands
Increased anxiety and sleepless nights worrying about decisions
Feeling powerless and unheard in your own care decisions
The Good News: You Can Take Control Starting Today
The Patients First Course teaches you a complete, expert-backed system that helps you:
Walk into every appointment prepared and confident
Communicate clearly so doctors actually listen and respond
Understand exactly what to do next (no more confusion)
Handle bills and insurance without panic or overwhelm
Become a powerful advocate who gets results for yourself and loved ones
Now Available for Instant Access
YOUR PRICE: Only $297
REGULAR PRICE: $997
Start Learning in Minutes. Lifetime Access Included
What's Inside The Patients First Course?
Nine self-paced video capsules covering your entire healthcare journey
Step-by-step strategies for preparing, speaking up, and getting results
Real examples and scripts for asking questions with confidence
Proven solutions for handling rushed visits, unclear instructions, insurance denials, and surprise billing
A complete PDF companion guide you can reference anywhere, anytime
Who Is This For?
Patients who are tired of feeling rushed, dismissed, or confused
Caregivers who need effective tools to advocate for aging parents or family members
Healthcare advocates looking to expand their knowledge and impact
Anyone overwhelmed by insurance, billing, or medical decisions who wants a clear roadmap forward
Take Back Control of Your Healthcare Journey Today
This isn't just theory or generic advice. The Patients First Course is a complete, proven system refined from my decades of patient advocacy experience — built from real-world strategies that have helped hundreds of patients, caregivers, and advocates navigate healthcare with clarity and confidence.
No More:
❌ Leaving appointments confused and unsure of next steps
❌ Feeling dismissed, rushed, or ignored by providers
❌ Struggling to get the right care or the right specialists
❌ Fighting insurance denials and appeals without knowing your rights
❌ Being blindsided by surprise medical bills you could have avoided
❌ Not knowing which questions to ask — or when to ask them
❌ Feeling isolated trying to manage the system alone
Instead You’ll Get:
✅ A complete 9-capsule roadmap covering the entire healthcare journey
✅ Clear strategies to prepare, communicate, and follow up effectively
✅ Tools to ensure providers listen and take your concerns seriously
✅ Guidance to reduce delays and get the right care faster
✅ Steps to avoid unnecessary costs and billing pitfalls
✅ Insider knowledge from 15+ years of real-world advocacy wins
✅ Peace of mind knowing you’re equipped to handle every step
✅ Confidence that you’re finally in control of your care
✅ Support to make the system work for you, not against you
You Deserve to Be Heard.
You deserve clarity, respect and the confidence to advocate for yourself or a loved one.
The Patients First Course gives you everything you need to take control starting today.
"We were referred to Lisa by another patient advocate who initially agreed to work on my father-in-law's case but quickly discovered it was too complex. Despite decades of healthcare delivery experience within our family to draw upon, we were ignorant and overwhelmed when trying to obtain appropriate medical care for my elderly father in law and navigate Medicare Advantage treatment denials and appeals. Lisa's determination, depth of knowledge and experience allowed us to overturn denials of treatment issued by insurance company doctors and probably saved his life. She even responded to critical events as they unfolded on her birthday."
★★★★★
Jeff I. - Happy Client
"I was diagnosed with fourth stage pancreatic cancer in May 2022. I had Medicaid insurance, my first medical insurance in a long time. My companion Janet and I were completely lost trying to understand, no less negotiate, my few options. Once we started working with Lisa, we went from panicked to persistent. She gave us the guidance and information we needed to work with the complexities of overworked Medicaid representatives and kept us encouraged and calm."
★★★★★
Greg & Janet - Happy Clients
Get Instant Access to Patients First
YOUR PRICE: Only $297
REGULAR PRICE: $997
Your Complete Patients First Course Includes:
9 comprehensive video capsules covering your entire healthcare journey
Step-by-step strategies for essential healthcare situations
Complete PDF companion guide for quick reference
Lifetime access - learn at your own pace
Real-world examples and scripts from 15+ years of patient advocacy
Secure Checkout - Your Information is Protected
Copyright 2025 Soul Sherpa®. All Right Reserved. Privacy Policy | Disclaimer | Terms & Conditions